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2014 Stroller Recall
To return to the recall information, click here.
Q: What models are affected by this recall?
Graco is recalling select stroller models, including some of our LiteRider models before the updated hinge was available, sold between August 1, 2000 and November 19, 2014. Caregivers can verify if their stroller is included in this recall and order the repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
While nearly 85 percent of the strollers were sold more than seven years ago, we recognize that some of these models are still in use. As a result, Graco will offer a free repair kit to any caregiver with an affected stroller regardless of its age.
Q: What if my stroller is one of the listed models?
Caregivers can verify if their stroller is included in this recall and order a repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area.
Caregivers, who have previously registered their stroller with Graco and have an updated shipping address on file, will receive a Consumer Notification Letter in the mail. This letter will provide a list of the select models included in the recall and details on how to order a free repair kit.
Q: There are 11 model names listed on this recall. Where can I find the model name?
Because the recall includes strollers that have been manufactured and sold over a period of 14 years (2000-2014), Graco cannot confirm that your stroller will have the model name on the label, tray or pad. The best way to identify if your stroller in included in the recall is to instead check for the model number. The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel. If you have any trouble locating the model number, please call (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). In addition, consumers can go here where they will be able to see a picture of the affected hinge design which will help them determine whether their stroller is affected by the recall.
Q: Where do I find the model number on my stroller?
The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
Q: Do I need the Date of Manufacture for my stroller?
No. The date of manufacture is not needed as all strollers with select model numbers are included in the recall. Caregivers can verify if their stroller is included in this recall and order a repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
Q: Are Travel Systems included in this recall?
Yes, select stroller models that were sold as a travel system are included in the recall. Caregivers can verify if their stroller included in as part of a travel system is included in this recall and order a repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
Q: I have a Breaze Click Connect stroller, but the model number is not included in the list of affected model numbers?
Rest assured, Click Connect strollers, including the Breaze Click Connect stroller, are not included in this recall. This recall only includes select stroller models including the Breeze stroller that used an external sliding fold lock hinge. Your Breaze stroller is uniquely designed and equipped with an updated fold hinge.
Q: My stroller is old and I can’t read the label with the model number.
We apologize for the inconvenience. Caregivers who cannot read the label with the model numbers can verify if their stroller is included in this recall by verifying if their stroller is equipped with the following features:
- Is the stroller equipped with a one-hand fold mechanism on the stroller handle? If no, the stroller is not included in the recall. If yes, go to (2).
- Is the stroller also equipped with a spring-loaded fold hinge with finger holes on each side of the stroller as pictured below? If no, the stroller is not included in the recall. If yes, the stroller is included in this recall and caregivers can order a repair kit by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST).
Q: Is my stroller safe?
Yes. While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area.
Q: What do you suggest consumers do while they wait for a repair kit?
While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area. We apologize for the inconvenience, but the safety of our products is a top priority for Graco.
Q: I have a Graco stroller, but did not purchase it in the U.S. Is my stroller affected by the recall?
The recall select stroller models, including some of our LiteRider models before the updated hinge was available, sold between August 1, 2000 and November 19, 2014 within the U.S., Canada, Brazil and Mexico. Caregivers in Canada can contact 1-800-667-8184 (Monday-Friday from 8:30 a.m. to 5 p.m.) to verify if their stroller is affected.
Q: If I registered my product, will a free repair kit be sent to me automatically?
Caregivers, who have previously registered their stroller with Graco and have an updated shipping address on file, will receive a Consumer Notification Letter in the mail. This letter will provide a list of the select models included in the recall and details on how to order a free repair kit.
While waiting for the Consumer Notification Letter, caregivers can verify if their stroller is included in this recall and order a repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area.
Q: Can I return my Graco stroller?
This recall only affects the folding hinges on select models, including some of our LiteRider models before the updated hinge was available – not the entire stroller. As such, we will continue to offer free repair kits and instruction manuals to consumers at no cost, but are not replacing entire stroller units, as the repair kits ensure the safety of your Graco stroller.
Q: How do I get a free repair kit if my stroller is included in the recall?
Caregivers can verify if their stroller is included in this recall and order a repair kit by entering the model number here or by calling (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST). The model number can be found on the white label located at the bottom of the stroller leg above the rear wheel.
While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area.
Q: When will I receive my repair kit?
Repair kits will be available beginning early December 2014. Caregivers who do not receive a repair kit in a timely fashion are encouraged to contact Graco’s customer service team at (800) 345-4109 (Monday-Friday from 8 a.m. to 5 p.m. EST).
Q: Can I remove the hinge covers that are included in the repair kit?
Graco recommends that caregivers install and leave the hinge covers in place during normal use to help prevent the potential of pinching a child’s finger. Rest assured, the stroller will fold and unfold normally with the hinge covers installed. And if you have a travel system, the infant car seat will properly connect with the stroller with the covers in place. As with any stroller or travel system, when opening the stroller, always check that the stroller is completely open and locked (by trying to fold it) before using. When using with the infant car seat, check that the car seat is securely attached by pulling up on the car seat before using. For additional information and instructions, please reference our helpful video here.
Q: If my stroller is involved in the recall, can I continue to use it until my repair kit arrives?
Yes. While waiting for a repair kit, caregivers should exercise extreme care when unfolding the stroller to be certain that the hinges are firmly locked before placing a child in the stroller. Caregivers are advised to immediately remove the child from a stroller that begins to fold to keep their fingers from the side hinge area. We apologize for the inconvenience, but the safety of our products is a top priority for Graco.
Q: Can I clean the hinge covers after I have applied them to my recalled stroller?
Yes, you can clean the covers by wiping with a clean damp cloth, and letting them air dry. Please do not wash in a washing machine or place in a dryer, as that may damage the repair covers.
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